We will be digitally connected and at your service whenever you need us!!
For queries related to loans, credit cards or in case of any general enquiries
Our customer service experts are here for you. Lines are open Mon-Sat from 9:30am to 6:30pm
You can even reach out to us via WhatsApp. Our service expert team will help you with your queries
In case your concern is not resolved, you can contact our Nobal Grievance Redressal Officer.
Note: our office timings are from 10:00 Am to 6:00Pm from Monday to Saturday (except public holidays)
Jugal Pareek
Customer Service Associate
+91 79614 03360
| Level 1 | Jugal Pareek | Customer Service Associate | [email protected] |
| Level 2 | Shivang Pareek | IT Team | [email protected] |
| Level 3 | Rajeshwar Tiwari | Director | [email protected] |
If your complaint is not resolved within 30 days, or you are not satisfied with the resolution provided by the Bank or Real Money, you may escalate the matter to the Reserve Bank and lodge your complaint through the RBI CMS portal: https://cms.rbi.org.in
